FreshService

Right-Size Your IT Service Management

Modernize ITSM with an intuitive, fast-time-to-value, and intelligent solution

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Trusted by Global Brands

A Unified Service Management Solution

Deliver delight, increase efficiency, and realize greater ROI with Freshservice

Robust Automations

Eliminate repetitive tasks and manual processes, and drive service efficiency using no-code workflows and powerful automations

Integrated Platform

Integrate service management on a single platform to bridge silos, improve time to resolution, reduce costs, and improve visibility

Rapid Deployment

Customize rapidly with Freshservice’s no-code platform. Get expert onboarding, migration services, and 24×7 support

Fast time to value

Fast Time-to-ValueFreshservice’s out-of-the-box features help you deploy quickly, enable easier adoption, at scale. Leverage our AI-powered enterprise platform to unify customer experiences, and enhance employee productivity with drag and drop integrations.

Minimize Downtime

Bridge the gap between service and operations management to improve reliability. Prevent critical issues by identifying the right alerts, collaborate with context, and deliver enhanced end-user experience.

Increased Agent Efficiency

Create contextual and intelligent experiences through AI to improve process efficiency and service agility. Enable agents with ML-powered suggestions and responses, and put time back into their day so they can focus on more strategic IT initiatives

Employee Productivity

Meet employees in the channels of their choice such as MS Teams, Slack, or the Freshservice chatbot. Empower your employees with an enriched knowledge base and enhanced self-service experience to access all IT services through a unified service catalog

Enterprise Service Management

Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency

The Freshservice impact on our customers

“We have found great value in Freshservice’s configurable workflows, unified portal and the ability to set up the platform in local languages. We believe this will help the way we manage incidents across our locations to provide the best experience for our customers.”

Anne-Marie Letourneau

International Operations Project Manager, HelloFresh

“If you want to organize the work well, transparency and structure is a prerequisite. Freshservice offers us that transparency. We no longer need face-to-face work meetings to distribute the workload, we do it in Freshservice.”

Benjamin Muratet

VP RevTech and Distribution, Radisson Hotels

“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”

Craig Bell

IT Service Director, Cordant