Delight your customers with effortless omnichannel service
Engage in more meaningful conversations every day, across every channel, with every customer.
Trusted by established brands and startups
Explore why the Omnichannel Suite is the most complete support solution with the fastest time-to-value.
Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!
Delight customers effortlessly
Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
Make every agent a customer champion
Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
Skyrocket the speed of service
Achieve speed in delivering remarkable customer service. Our customers realize service productivity gains in under 3 months and innovate faster using our platform.
Know the Suite
Freshdesk Support Desk
Customer & agent delight made easy
Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one unified platform.
FRESHDESK MESSAGING
Connect on channels that customers love
Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
FRESHDESK CONTACT CENTER
Answer support calls effortlessly
Have more effective phone conversations and connect customers to the right expert, from the beginning.
Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
FIELD SERVICE MANAGEMENT
Deliver field service that remote agents trust
Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
PRICING
Choose your customer service solution
Support Desk combines best-in-class ticketing, self-service, and reporting
Free
Get going for free
€0
Up to 10 agents
Includes:
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✓ Integrated ticketing across email and social Convert all email and social inquiries into tickets and track, prioritize, and reply using Freshdesk.
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✓ Ticket Dispatch Categorize, prioritize, and route tickets to the right teams by creating your own business rules.
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✓ Knowledge Base Enable customers to help themselves by finding answers on their own.
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✓ Ticket Trend Report Analyze trends and stay on top of tickets by allocating resources at the right time.
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✓ Out-of-the-box analytics and reporting
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✓ Choose your data center location
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✓ Team collaboration
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✓ 24x7 email support
Growth
Intuitive, industry-leading support for growing businesses
€15
/agent/month, billed annually
€18
/agent/month, billed monthly
Everything in Free, plus:
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✓ Automation Automate follow-ups, escalations, and other tasks using specific time and event-based triggers to perform any action of your choice.
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✓ Collision Detection Know when another agent is viewing/replying to a ticket to avoid duplicating each other’s effort.
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✓ 1000+ Marketplace Apps Get access to 1000+ apps and extend the capabilities of your helpdesk with the Freshworks Marketplace.
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✓ In-depth Helpdesk reports
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✓ SLA Management & Business hours Set the right expectations with customers and agents on the response and resolution timeframes for every ticket in your helpdesk, and set the right business hours.
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✓ Custom Email Server
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✓ Custom Ticket Views
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✓ Custom Ticket Fields & Status
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✓ Custom SSL
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✓ Easily track time spent by agents on tickets
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✓ 24x5 phone support
ProPOPULAR
Advanced automation for high performance
€49
/agent/month, billed annually
€59
/agent/month, billed monthly
Everything in Growth, plus:
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✓ Multiple Products
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✓ Includes up to 5000 Collaborators Invite external agents and third parties into Freshdesk to help full-time agents resolve complex customer issues.
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✓ Round-robin routing Automatically assign tickets to all available agents in a group in a circular fashion.
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✓ Custom Roles Provide or restrict access to your agents at granular levels.
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✓ Custom Reports and Dashboards Create powerful reports and dashboards unique to your business and draw deeper insights from your Freshdesk data.
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✓ Personalized Support through Customer Segmentation
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✓ Customer Journey Show agents the solution articles that a customer opened before they created a support ticket.
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✓ Canned Forms
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✓ Extendable API Limits
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✓ Community Forums
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✓ Manage Versions in Knowledge Base
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✓ CSAT Surveys & Reports
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✓ Multiple SLA Policies & Business Hours Set custom Service Level Agreements (SLA) for multiple regions, products and business units to prioritize and deliver by suitable deadlines for each requirement.
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✓ SLA Reminder & Escalation
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✓ Average handling Time (AHT)
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✓ Custom Apps Extend your support capabilities by building apps customized for your business.
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✓ Multilingual Knowledge Base Supports 42 languages.
Enterprise
Fully featured with bots for enterprise-level support
€79
/agent/month, billed annually
€95
/agent/month, billed monthly
Everything in Pro, plus:
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✓ Unlimited Products
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✓ Sandbox Create a secure test environment to try new features and settings in Freshdesk without impacting agents or customers.
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✓ Shift Management across Time zones
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✓ Custom objects Create or bring in business-critical data right inside your Freshdesk.
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✓ Assist Bot Guide agents through pre-configured steps to help resolve customer queries faster. Does not require bot sessions.
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✓ Email Bot Automatically respond to email tickets with relevant solution articles. Consumes bot sessions.
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✓ Audit Logs Monitor changes and always stay up-to-date on what’s happening with your Helpdesk.
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✓ Skill-based Routing Match tickets to the agent most skilled in handling specific types of issues within the group.
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✓ Knowledge Base Approval Workflow Track, review, approve and publish Knowledge Base articles.
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✓ Flexible Knowledge Base Hierarchy Categorize articles up to 5 folder levels and scale your Knowledge Base.
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✓ IP Range Restriction Increase Helpdesk security by allowing certain IP addresses to access your Portal.
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✓ Auto-triage Automatically predict basic ticket fields like Type, Priority & Group and other custom ticket fields.
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✓ Article suggester Let Freddy suggest solution articles to your agents to help them respond to tickets faster.
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✓ Canned response suggester Let Freddy suggest canned responses to help your agents respond to tickets faster.
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✓ AI-powered Social Signals Use AI to find important tweets and cancel out the noise.
Accelerate Your Digital Transformation
Ready to get started?
Delightful digital solutions
COMPANY
ADESYON DIGITAL SOLUTION S.R.L.
EUID: ROONRC.J40/6323/2021
CIF: RO44066295
14 Vasile Stroescu, 021374 , Sector 2, Bucharest, Romania
info@adesyon.com
+40 (747) 202 606