Grow customer love with smarter conversations

Today’s relationships are digital, and always on. Power your business with intuitive and intelligent conversations.

Unified and contextual conversational engagement

Make it easy for sales, marketing, and support teams to have proactive and meaningful conversations 

Intelligent conversations, anywhere



  • Unify messaging channels and personalize self-service on your website, in-app, and across digital messaging channels (WhatsApp, SMS and more!)
  • Simplify customer experience with no-code, easy-to-build chatbots
  • Bring insights to action with native-AI to power next-generation messaging



Simplified and contextual agent experiences



  • Give agents real-time context to perform faster and with ease
  • Respond to conversations from a single screen, wherever your customers message you
  • Give your agents complete customer context to boost CSAT with every conversation

Modern, cost-effective support



  • Fuel growth, while reducing your costs to serve
  • Enable high rates of zero contact resolution and scale effortlessly
  • Drive value faster with pre-built templates for chatbots and journeys

Trusted by businesses worldwide


Engage customers at every interaction

Bots and messaging for all businesses – Small, Medium, and Enterprise


For getting started


up to 100 agents, billed annually


up to 100 agents, billed monthly


  • No FREE sessions
  • 100 Campaign Contacts ? Engage with these contacts via campaigns.
  • Chatbots ? Build your own chatbots to answer questions and guide customers through troubleshooting steps for quicker resolution.
  • Chatbot Analytics
  • Inbox Views ? Pre-defined views to help you stay on top of conversations.
  • Topics ? Conversation threads, like IVR for chat that connects users with the right teams.
  • Groups
  • Conversation Labels
  • Bulk Actions ? Bulk assign chats, resolve, reply and convert to ticket.
  • User Properties
  • Mobile SDK
  • WordPress
  • Shopify
  • 10K MUV/account


For fast growth


/agent/month, billed annually


/agent/month, billed monthly

Everything in Free, plus:

  • Up to 2000 bot sessions/month FREE
  • 500 Campaign Contacts ? Engage with these contacts via campaigns.
  • Assignment Rules ? Auto-assign chats based on pre-defined rules.
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • User Segmentation
  • Business Hours (Global) ? Setup working hours and let customers know your team's availability.
  • Offline Experience ? Let your users know you're away and prompt them to leave a message.
  • Basic Dashboard ? Real-time visual summary of conversation trends, speed of response and CSAT.
  • FAQs
  • Conversations Overview Report
  • Facebook Messenger
  • Files ? Store files frequently shared with customers on Freshchat for quick access.
  • Marketplace (App Store) ? Apps like Hubspot CRM, Salesforce, Pipedrive, Stripe, Freshsales and more.
  • 100K MUV/agent
  • SMS
  • WhatsApp Business
  • Apple Messages for Business
  • Freshdesk Integration
  • Instagram DM
  • Google Business Messages
  • LINE


For high performance


/agent/month, billed annually


/agent/month, billed monthly

Everything in Growth, plus:

  • Up to 3000 bot sessions/month FREE
  • 500 Campaign Contacts ? Engage with these contacts via campaigns.
  • Auto-resolve
  • IntelliAssign ? Load-balanced auto-assignment based on team member skills.
  • Business Hours (by Groups) ? Setup working hours for individual teams working across different geos or time zones and let customers know your team’s availability.
  • Live Translate ? Translate messages in real-time and respond in customers language
  • Advanced Dashboard ? Real-time visual summary of conversations trends, speed of response, CSAT and team performance.
  • Advanced Automations ? Automate all your chat workflows - first responses, assign/unassign/reassign flows, escalation notifications from one place (Automations App).
  • Team Performance Report
  • Agent Availability Report ? Track your team’s availability and the duration for which they were online and active.
  • Roles and Permissions
  • CSAT Survey and Report
  • Conversation APIs
  • 200K MUV/agent


For enterprise-grade support


/agent/month, billed annually


/agent/month, billed monthly

Everything in Pro, plus:

  • Up to 5000 bot sessions/month FREE
  • 500 Campaign Contacts ? Engage with these contacts via campaigns.
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)
  • 400K MUV/agent

Make it easy for customers to reach you

Customers like to receive support on their own terms. Make it a convenient and hassle-free experience for them, every time.

Delightful digital solutions

EUID: ROONRC.J40/6323/2021
CIF: RO44066295

14 Vasile Stroescu, 021374 , Sector 2, Bucharest, Romania

+40 (747) 202 606