Grow customer love with smarter conversations

Today’s relationships are digital, and always on. Power your business with intuitive and intelligent conversations.

Unify messaging channels and personalize self-service on your website, in-app, and across digital messaging channels (WhatsApp, SMS and more!)
Simplify customer experience with no-code, easy-to-build chatbots
Bring insights to action with native-AI to power next-generation messaging

Give agents real-time context to perform faster and with ease
Respond to conversations from a single screen, wherever your customers message you
Give your agents complete customer context to boost CSAT with every conversation

Trusted by businesses worldwide

Free

For getting started

€0

up to 100 agents, billed annually

€0

up to 100 agents, billed monthly

Includes:

✗ No FREE sessions
✓ 100 Campaign Contacts ? Engage with these contacts via campaigns.
✓ Chatbots ? Build your own chatbots to answer questions and guide customers through troubleshooting steps for quicker resolution.
✓ Chatbot Analytics
✓ Inbox Views ? Pre-defined views to help you stay on top of conversations.
✓ Topics ? Conversation threads, like IVR for chat that connects users with the right teams.
✓ Groups
✓ Conversation Labels
✓ Bulk Actions ? Bulk assign chats, resolve, reply and convert to ticket.
✓ User Properties
✓ Mobile SDK
✓ WordPress
✓ Shopify
✓ 10K MUV/account

Growth

For fast growth

€15

/agent/month, billed annually

€18

/agent/month, billed monthly

Everything in Free, plus:

✓ Up to 2000 bot sessions/month FREE
✓ 500 Campaign Contacts ? Engage with these contacts via campaigns.
✓ Assignment Rules ? Auto-assign chats based on pre-defined rules.
✓ Priority Inbox
✓ Canned Responses
✓ Private Notes
✓ User Events & Timeline
✓ User Segmentation
✓ Business Hours (Global) ? Setup working hours and let customers know your team's availability.
✓ Offline Experience ? Let your users know you're away and prompt them to leave a message.
✓ Basic Dashboard ? Real-time visual summary of conversation trends, speed of response and CSAT.
✓ FAQs
✓ Conversations Overview Report
✓ Facebook Messenger
✓ Files ? Store files frequently shared with customers on Freshchat for quick access.
✓ Marketplace (App Store) ? Apps like Hubspot CRM, Salesforce, Pipedrive, Stripe, Freshsales and more.
✓ 100K MUV/agent
✓ SMS
✓ WhatsApp Business
✓ Apple Messages for Business
✓ Freshdesk Integration
✓ Instagram DM
✓ Google Business Messages
✓ LINE

Pro^POPULAR

For high performance

€39

/agent/month, billed annually

€47

/agent/month, billed monthly

Everything in Growth, plus:

✓ Up to 3000 bot sessions/month FREE
✓ 500 Campaign Contacts ? Engage with these contacts via campaigns.
✓ Auto-resolve
✓ IntelliAssign ? Load-balanced auto-assignment based on team member skills.
✓ Business Hours (by Groups) ? Setup working hours for individual teams working across different geos or time zones and let customers know your team’s availability.
✓ Live Translate ? Translate messages in real-time and respond in customers language
✓ Advanced Dashboard ? Real-time visual summary of conversations trends, speed of response, CSAT and team performance.
✓ Advanced Automations ? Automate all your chat workflows - first responses, assign/unassign/reassign flows, escalation notifications from one place (Automations App).
✓ Team Performance Report
✓ Agent Availability Report ? Track your team’s availability and the duration for which they were online and active.
✓ Roles and Permissions
✓ CSAT Survey and Report
✓ Conversation APIs
✓ 200K MUV/agent