Boosting Efficiency and Quality

By integrating ITIL into our company, we can foster a culture of excellence and agility, paving the way for sustainable growth and innovation. Ready to take the IT service management to the next level? Let’s explore the potential of ITIL and transform the way we deliver value to our customers.

What is ITIL?

ITIL, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. It provides a systematic and professional approach to managing IT services, helping organizations deliver consistent, reliable, and efficient services.


ITIL offers a set of best practices that help organizations manage IT services effectively. For our company, this translates into more organized workflows, reduced downtime, and enhanced collaboration among teams. 

Also, provide the best level of quality in customer service by satisfying consumer needs with a high standard of safety and reliability.

Core Components of ITIL

Service Strategy

Focuses on understanding customer needs and determining how IT services can meet those needs. It involves defining the market, developing the offerings, and managing the financial aspects of service provision.

Service Design

Deals with the design of new or changed services. This stage ensures that new or modified services meet the business needs and are designed to deliver quality and performance efficiently.

Service Transition

Manages the transition of new or changed services into the live environment. It includes processes for change management, release and deployment management, and knowledge management to ensure smooth transitions.

Service Operation

Involves the day-to-day management of IT services. Key processes in this stage include incident management, problem management, and access management, which focus on maintaining service quality and managing service disruptions.

Continual Service Improvement

It is about monitoring and reviewing IT services. Focuses on ongoing improvement of IT services and processes. It uses feedback and performance data to identify opportunities for improvement and implement changes that enhance service quality and efficiency.

Key Benefits of ITIL

Guaranteed Service Quality

By following standardized practices, ITIL helps ensure that IT services are delivered consistently and meet agreed-upon quality standards

Increased Efficiency & Cost Reduction

ITIL processes streamline operations, reducing waste and duplication of effort, and improving the efficiency of IT service management.

Enhanced Customer Satisfaction

By aligning IT services with business needs and focusing on delivering value to customers, ITIL helps improve customer satisfaction.

Better Risk Management

ITIL provides frameworks for managing changes and incidents, which helps reduce the risk of service disruptions and improve response times.

Ongoing Optimization & Innovation

The continual service improvement component ensures that services and processes are regularly reviewed and enhanced, leading to ongoing optimization and innovation.

Strategic Decision Making

ITIL provides a structured approach to data analysis, enabling our company to make more informed and strategic decisions, aligning IT services with business goals and adapting to changing needs effectively.

Development Center

We have the expertise to guide you through the whole process of moving from an idea to a launched product, ready to delight users and generate revenue.

Omnichannel Digital Solutions

All our products are affordable, fast to implement and designed for the end-user. This allows your IT, customer service, sales, marketing and HR teams to effortlessly create enjoyable large scale experiences.

Adesyon Ecosystem

ITIL V4 introduced a new operating model based on service value, which focuses on customer needs and delivery agility. Additionally, it incorporates concepts such as DevOps , Agile and Lean.

By integrating ITIL into our company, we can achieve:

  • Streamlined Development and Support Processes: Standardizing incident, problem, and change management processes to reduce delays and improve communication.
  • Enhanced Collaboration: Improved coordination between development and IT operations teams, leading to better alignment of services with business objectives.
  • Greater Agility: Faster adaptation to changes in market demands and technology advancements, ensuring we stay competitive and responsive to customer needs.
  • Proactive Issue Resolution: Identifying and addressing root causes of recurring issues, minimizing disruptions and improving overall service reliability.

Adesyon is your ally in optimizing your IT Services.

Adesyon services and solutions are supported by alliances with leading technology partners that increase business value and accelerate influence across global markets. 

Solution Partners

Solution Partners

Technology Partner

Technology Partners

Startup Program

Startup Programs

Solution Partners

System Integrators

Global presence

Global presence

Technology Partner

Satisfied Customers


Multiple languages

Solution Partners

Apps Marketplace

Our Customers

Accelerate Your Digital Transformation

Build a solid and scalable solution with the right partner by your side

Ready for your next digital solution?

ITIL (Information Technology Infrastructure Library)

What is ITIL, what is it for, what is its main objective, its processes and benefits.

Learn how to ensure the efficiency of services.

Our team is ready to deliver the most challenging portal projects to help you leverage streamlined, transparent and consistent web communication with your clients, partners, employees, or community.

Delightful digital solutions

EUID: ROONRC.J40/6323/2021
CIF: RO44066295

14 Vasile Stroescu, 021374 , Sector 2, Bucharest, Romania

+40 (747) 202 606